About
A product guy. Using a mix of technology, strategy and user experience I help solve…
Articles by Leon
Activity
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Really enjoyed speaking to Michael Wolf on his podcast about our journey building Samsung Food . We talk about the early days of Whisk.com, the BBC…
Really enjoyed speaking to Michael Wolf on his podcast about our journey building Samsung Food . We talk about the early days of Whisk.com, the BBC…
Liked by Leon B.
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This August it will be 10 years since I Co-Founded Jump Twenty Four. The company was started off the back of wanting to run an agency the way I felt…
This August it will be 10 years since I Co-Founded Jump Twenty Four. The company was started off the back of wanting to run an agency the way I felt…
Liked by Leon B.
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When is the last time you actively practiced and learned about soft skills? 🤔 For myself and other ProductTank Birmingham members, that's what we…
When is the last time you actively practiced and learned about soft skills? 🤔 For myself and other ProductTank Birmingham members, that's what we…
Liked by Leon B.
Experience
Education
Licenses & Certifications
Volunteer Experience
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Trustee
Awesome BHX
- Present 4 years 5 months
Publications
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HydraHack - Bots for business
Slideshare
Bots are seen as the next big interface, but what are they actually used for, who uses them and why? In this presentation, I discussed a short history of communicating with brands and how our changing habits require businesses to change the way they do so.
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383 reveals the tools and processes used to make HomeServe’s new customer app
The Drum
We’ve just shipped the first part of home assistance provider HomeServe’s new mobile digital strategy - an iOS app for their customers to view their products, make a claim and view handy hints and advice from engineers. To enable us to bring this to life we needed to integrate with their backend systems some of which had API’s, some of which had never been exposed to the outside world before.
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A 'best of cloud’ approach delivering exceptional customer experiences
Rackspace
SOLUTION
Rackspace Fanatical Support for AWS, DevOps.
CHALLENGES
To replicate real world innovation in the virtual world and create a digital footprint that would showcase their assets to best effect.
OUTCOME
A complete digital transformation powered by a best of both worlds solution - the advanced set of tools available with AWS in combination with the superior service and support of Rackspace. -
The battle for the smart home
Medium
Betamax, HD-DVD, MiniDisc. All formats that have been and gone during my 30 years as a human on this planet. Will competing protocols for home automation be the newest contender for obsolete technology?
Projects
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UP by Busy Bees
With over 370 settings in the UK and more than 600 globally, Busy Bees wanted to revolutionise the way that they delivered their award-winning childcare to over 40,000 children in the UK.
They had the vision for a digital tool that could be used by practitioners, Regional and Divisional Directors and their National Support Centre teams to empower each and every practitioner with all of the resources they need.
UP is a unique learning programme exclusively available for early…With over 370 settings in the UK and more than 600 globally, Busy Bees wanted to revolutionise the way that they delivered their award-winning childcare to over 40,000 children in the UK.
They had the vision for a digital tool that could be used by practitioners, Regional and Divisional Directors and their National Support Centre teams to empower each and every practitioner with all of the resources they need.
UP is a unique learning programme exclusively available for early years practitioners working at Busy Bees nurseries. UP helps them to “Unleash their Potential”, providing them with innovative ideas to promote children’s learning and development and a wide variety of tools to support their professional development.
UP supports practitioners in offering quality care and value to children in their care and their families. It will also increase practitioner confidence during inspections.
The UP platform consists of a web app, native app and API, providing Busy Bees with a future-proofed solution that can be scaled out internationally.
A bespoke, secure CMS allows National Support Centre staff to constantly add new content and features from a central location.
The native applications for both iOS and Android, provide a rich set of content covering audio, video and interactive experiences that allow practitioners to deliver innovative childcare.
In addition to the application for practitioners, there is also a version for parents, allowing them to extend learning at home and on the go.Other creatorsSee project -
HomeServe Mobile App
HomeServe needed a partner who had deep expertise in designing customer experiences that not only better served their existing customer base but also helped them to reach completely new ones.
We’ve worked with them to completely re-imagine how their customers manage their policy, claims and repairs.Other creatorsSee project -
Building a connected studio
At 383 we exist to help brands become more useful. When we converted an old Victorian pen factory in to our new Birmingham studio it seemed like the perfect time to apply this purpose to our own space. We built an API with a suite of connected apps to make the space more useful by helping us to do things such as organise meetings, adjust music and know who is in the building.
Other creatorsSee project -
To Boot
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Helping to test, validate and prototype ‘toBoot’ - a new digitally enabled delivery service for Jaguar Land Rover.
Our first experiment with InMotion centred around the problem with missed deliveries.
Working in collaboration with the InMotion team, we spent three months building out the business case, conducting quantitative and qualitative research, designing the pilot, recruiting a beta squad and building a minimum viable product to prove a set of hypotheses that we crafted…Helping to test, validate and prototype ‘toBoot’ - a new digitally enabled delivery service for Jaguar Land Rover.
Our first experiment with InMotion centred around the problem with missed deliveries.
Working in collaboration with the InMotion team, we spent three months building out the business case, conducting quantitative and qualitative research, designing the pilot, recruiting a beta squad and building a minimum viable product to prove a set of hypotheses that we crafted with InMotion, based on user and market research.
The result was ‘toBoot’ - a delivery service that helps tech savvy JLR owners who want to conveniently receive parcels, by delivering directly to their vehicle wherever they are and saving them the time usually spent waiting for a parcel from regular delivery services. -
Cornerstone
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Cornerstone approached 383 with a vision to sell razors and men’s shaving products on a regular, flexible subscription over the internet.
As well as working out the design and technology requirements, we collaborated with Cornerstone on defining the customer experience and overall strategy for the service. Our programme of work would launch the brand's online platform in a traditionally offline category.
Organizations
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Awesome BHX
Trustee
- PresentWe're Awesome BHX, the Birmingham (UK) Chapter of the Awesome Foundation. A bunch of us have got together to give £500, no-strings-attached mini-grants to Awesome projects that will genuinely make a positive impact on Birmingham. Birmingham is beaming with creativity, and we're looking to fund fun, cool projects, anything that makes Birmingham a better place to live & work, that puts a smile on someone's face or helps solves social problems the city faces. Awesome Birmingham (to begin with)…
We're Awesome BHX, the Birmingham (UK) Chapter of the Awesome Foundation. A bunch of us have got together to give £500, no-strings-attached mini-grants to Awesome projects that will genuinely make a positive impact on Birmingham. Birmingham is beaming with creativity, and we're looking to fund fun, cool projects, anything that makes Birmingham a better place to live & work, that puts a smile on someone's face or helps solves social problems the city faces. Awesome Birmingham (to begin with) will give £500 away every other month so you can apply any time, any month. Applications close on last day of the month and winners be selected by the trustees and asked to present their plan to us in person. Read more at: https://www.awesomefoundation.org/en/chapters/bhx
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Rackspace Customer Advisory Board
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Yesterday I went back to the floor for Busy Bees Nurseries 'day in the life' initiative, spending the day at our beautiful Dorking Chichester Road…
Yesterday I went back to the floor for Busy Bees Nurseries 'day in the life' initiative, spending the day at our beautiful Dorking Chichester Road…
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Top notch food! 😋 Excited to share Tiger Bites Pig will be providing nibbles prior to ProductTank Birmingham's event as resident chefs at 1000…
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Amazon just reported our financial results for the first quarter of 2024. These include a set of strong financial results, but my favorite part of…
Amazon just reported our financial results for the first quarter of 2024. These include a set of strong financial results, but my favorite part of…
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I’m excited to launch the new Ring Pan-Tilt indoor cam with new views (up, down, and all around) and in 3 new colors (starlight is my fav)!! Congrats…
I’m excited to launch the new Ring Pan-Tilt indoor cam with new views (up, down, and all around) and in 3 new colors (starlight is my fav)!! Congrats…
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